What minimum hardware configuration do I need?

Minimum hardware configuration required:
Pentium IV
256 MB RAM
Internet connection (128 KBps)

What browser is most suitable?

The resources on the HeyMath! site are best viewed using Internet Explorer 6.0 and Firefox 1.0.4 onwards. Please access the links given below for a free download.

http://www.microsoft.com/windows/ie/downloads/default.mspx

http://www.mozilla.com/en-US/products/download.html?product=firefox-2.0.0.6&os=win&lang=en-US

Other browsers like Opera 9 and Maxthon 2 should also work without any difficulty.

Does your program work on a MAC?

Our program is Mac compatible and works with a number of Mac browsers such as Safari, I.E, Camino, etc.

What other software do I need to view the resources?

To view the lessons on the site it is necessary to have the latest flash player installed in your machine. Please access the link given below for a free download.

http://www.adobe.com/go/getflash/

Why do I get logged out unexpectedly?

This typically happens when the Privacy settings on your computer are set to Medium High, High or Block all cookies. To change the settings, please follow these steps

1. Open an Internet Explorer window
2. Click "Tools" (on the upper menu)
3. Choose "Internet Options"
4. Select the "Privacy" tab
5. Move the vertical slider to Medium or Low
6. Click on Apply and then on OK

How do I send you a screenshot?

1. Login and go to the webpage where you have a problem. Please wait for it to fully load.
2. Press the "Print Screen" key on your keyboard. This can usually be found above the "Insert" and "Delete" keys on the top right of the keyboard.
3. Minimise the webpage
4. Open a new Microsoft Word file
5. Now press Ctrl+V. The page that you had copied will be pasted into the Word file.
6. Save the file, for example in your My Documents folder.
7. Send it to us in an email as an attachment.

Why am I not hearing any sound when I play a lesson?

Not all lessons are audio enabled currently. We have begun upgrades to include audio in the lessons and expect this to be an ongoing process.

Kindly note that, the audio enabled lessons will be shown with a speaker icon in the lesson link. When you open such lessons, please click on the link 'Load Audio' at the bottom of the page.

Is it possible to download lessons and use them off-line, or to get a CD/DVD of the lessons?

The HeyMath! E-learning system is a web-based program and as such is not available in any offline version.

The lesson resources on HeyMath! are created using the Flash software. Also the pages are dynamic and cannot be downloaded or printed. We request you to kindly access the resources while you are online.

How do I change my password?

To change your password, kindly select the 'Edit profile' option from the 'Quick Links' dropdown menu. Now, enter your new password and confirm it by re-entering the new password once again. Finally, click on the 'update' button to save the new password details.

Once you have done this, kindly logout and log back in with the new password. Please remember not to share your password with anyone.

Also, please ensure that you enter a valid email address so that if you forget your password, you can always fill up the 'Forgot password' form (by clicking on the Need Help? link on the homepage) and receive your password in your email.

Do note that this feature is not enabled for HeyMath! evaluation users.

How do I update my email id?

You can update your email in your profile. To do so, kindly select the 'Edit profile' option from the 'Quick Links' dropdown menu. Thereafter, enter your email id and click on the 'update' button to save the details.

Do note that this feature is not enabled for HeyMath! evaluation users.

Why am I unable to see my school link when I login?

This normally happens when your browser is unable to detect changes made to our website. All you need to do is clear your cache and try again. After you log in, click on the name of your school to be taken to access HeyMath! lessons.

I have 2 children. If I decide to subscribe, can they both use HeyMath! at the same time on their own computers?

Please note that the license is for a single user and that simultaneous logins are not allowed. Hence, if both your children need to work on HeyMath! at the same time, you would need to purchase 2 separate accounts.

Why do I need to configure my software settings?

As our resources are essentially pop-ups, it is important that you configure any software that prevents pop-up windows (commonly known as "Pop-Up Blockers") before attempting to view the resources. We provide here instructions on how to effectively configure anti pop-up software to view the resources on the site.

I don't see anything when I click on the lessons links under the topic folders?

If you click on a lesson link and nothing appears to happen, this is a good indication that you may have pop-up blocking software installed (which could also be part of some other software - E.g. your firewall). The lessons open into a new window, which some pop-up blockers mistakenly flag as a malicious pop-up. In order to proceed with the viewing of the lesson, you will have to either disable your blocker software or add "www.heymath.com" to the list of sites your software will allow pop-ups to originate from.

How to selectively disable anti pop-up software?

Most pop-up blockers allow you to either selectively allow pop-ups from some sites or temporarily disable their function altogether. We recommend that you selectively allow pop-ups from HeyMath! site. Instructions for configuring the most common pop-up blockers are provided below. However, with virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual.

Some points to be noted are:

1. In many cases there is more than one pop-up blocker installed on your computer. This being the case, you'll need to configure all of them.

2. Other examples of pop-up blockers may be named "Ad Blocker" or "Window Killer", etc.

Configuring the Google toolbar pop-up blocker

If you are using Internet Explorer with the Google toolbar, please ensure that the Google toolbar says "Site pop-ups allowed" when you are on HeyMath! Online.

To accomplish this, go to the required HeyMath! webpage and click the button on the Google toolbar that says " # blocked" (e.g., 3 blocked in the picture below). The button will turn into "Site pop-ups allowed".

Configuring the Yahoo! toolbar pop-up blocker

If Yahoo! toolbar Pop-Up Blocker is blocking something you want to view, there are two ways to override it:

1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and unchecking Enable Pop-Up Blocker.

2. Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting Always Allow Pop-Ups From.... Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.

Configuring the MSN toolbar pop-up blocker

If MSN toolbar Pop-Up Blocker is blocking something you want to view, there are two ways to override it:

1. On the MSN toolbar, click on the arrow next to the button that says "Blocked (#)" (e.g., 8 blocked in the picture below) and selecting the option "Allow Pop-ups".

2. Add the source of the pop-up window to your Allowed List.

a. Click on the arrow next to the button that says "Blocked (#)"
b. Select "Options...."
c. In the box for Allow list type www.heymath.com
d. Click the "Add" button
e. Click "Ok"

Configuring the FunWebProducts pop-up blocker

When you download either a FunWebProduct (Smiley Central, My Mail Stamp) or My Web Search toolbar (with FunWebProducts), the pop-up blocker PopSwatter gets downloaded automatically. If you have PopSwatter in your toolbar (See picture below) you can turn it off in two ways.

1. Click on the PopSwatter button on your toolbar and select "Disable PopSwatter" from the pull-down menu.

2. Click on the PopSwatter button on your toolbar and select "Change Preferences". Your PopSwatter Settings will appear within your browser window (far left). Click on the "Safe list" option and thereafter in the box provided type www.heymath.com and click on "Allow".

Configuring the Windows XP Service Pack 2 (SVP2) pop-up blocker

1. Click "Tools" (on the upper menu)
2. Choose "Internet Options"
3. Select the "Privacy" tab
4. Click the "Settings…" button (see the picture below)



5. In the box for "Address for Web Site to Allow" write "www.heymath.com" (see the picture below).



6. Click the "Add" button and then "Close"
7. Click "OK"
8. Now close out of Internet Explorer and re-login